How do I register for MarshMobile?
Download the MarshMobile App (the App) from Google Play or the Apple App Store. You may also access MarshMobile via the web portal.
- Open the app or web portal and Click “Sign Up.” You will need to enter your email, postal code, and Policy Number.
- Respond to the identity confirmation questions correctly and submit.
- You will receive an email with a link to set up your password. Create your password and click “Submit.”
- Return to the app, enter your email and password, and click “Login.”
- You will receive an email with a verification code. Copy the code into the login screen and click “Login.”
For your security and privacy, MarshMobile uses a 2-factor authentication process. In addition to your login credentials, each time you log into the app you will receive an email with a unique verification code.
If you have any issues with registering an account, please call 1 800 265 2196 and a Marsh licensed insurance broker will assist you.
Where can I download the MarshMobile app?
The app is available on the Apple App Store and the Google Play Store.
What if I don't have a smartphone?
You may also access MarshMobile through our Web Portal. Please note that the web portal works best with Google Chrome and Mozilla Firefox web browsers. If you are experiencing issues while using alternate web browsers, please try with one of our preferred web browsers.
I did not receive a verification code. How can I obtain one?
Please ensure you are using the email address already associated with your account when requesting the Verification Code. If you did not register an email address when you first became a customer, you will need to do so before attempting the register the App. Please send a request to inquiry.mobile@marsh.com or call 1 800 265 2196.
I did not receive an email when I hit "Forgot Password."
Please double-check the email address that you used for the App registration (you may need to check the junk folder of your inbox). If you are still unable to reset your password, please call 1 800 265 2196.
What information is available in in the App?
MarshMobile provides a summary of your current in-force insurance coverages, digital pink cards, and when provided by your insurer, current and previous electronic policy documents (eDocs) and your payment information. The information available in the app is based on data that Marsh receives from insurers. Some details may not be available to all customers. For full policy details, please refer to your insurance policies. If you have questions about your policy coverage please feel free to contact us.
I only see my home and auto policy information in the app. Why can’t I see my other type of policies?
The App currently only supports personal auto and property lines of insurance.
My property and/or auto policies are missing from the app.
Please contact us at inquiry.mobile@marsh.com.
How can I view my policy documents?
You can find your policy documents in the app “More” Menu under “My Documents.” You have access to view, download, and share your documents.
Where can I find my pink card?
In the “Policies” dashboard, click on the “Pink Card” icon next to your auto policy. You can view, download, or share the document from here.
Can I use my digital pink card if I am pulled over?
This is dependent upon the regulations in your province. If your province accepts Electronic Proof of Automobile Insurance (EPAI), you may provide it to law enforcement. The App has a lock feature to lock your phone before handing your phone over to an official to protect your privacy. We highly recommend carrying a paper copy of your pink card at all times, in case you are unable to access your electronic pink card, you will be required to produce proof of insurance.
How can I lock my phone on the App to protect my privacy?
Lock Settings on Apple devices:
- Go to your phone settings.
- Tap on “Accessibility,”
- Enable “Guided Access” and set a “Passcode.” Please note: You will need this passcode to unlock your phone.
- Turn on “Accessibility” shortcut.
- Return to the MarshMobile App and triple click the home button to open “Guided Access.”
- Click “Start” to lock the phone.
Lock Settings on Android Devices (Excluding Samsung and Google devices):
- Go to your phone settings
- Tap on “Lock Screen” > “Security.”
- Tap on “Other Security Settings.”
- Enable “Pin Windows.”
- Press “Recent Apps,” > “Pin.”
- Hit “Start” to lock phone.
Lock Settings on Samsung devices:
- Go to your phone settings.
- Tap on “Biometrics and Security.”
- Tap on “Other Security Settings.”
- Enable “Pin Windows.”
- Press “Recent Apps.” > Press and hold on the app you want to pin. > Tap on “Pin this App.”
Lock Settings on Google Devices:
- Go to your phone settings.
- Tap on “Security and Location.”
- Tap on “Lock Screen Preferences.”
- Tap on “Screen Pinning” to turn on.
- Tap “Recent Apps” > Press and hold on the app you wish to pin. > Select “Pin App.”
How do I update my personal information, such as email and phone number?
You can submit a change request under the “Change” section of the app menu. Select the appropriate change request type and follow the instructions on the page.
I have submitted a policy change request, but I don’t see the change reflected on the app.
It is important to know that submitting details of a change to your policy through the App does not constitute the binding or changing of coverage. A “Policy Change Request” initiates contact with your Marsh insurance broker who will contact you to discuss the change(s) required. Any change to your policy(ies) must be processed by your insurer prior to an update appearing in the App.
What happens after I submit details of a claim through the app or portal?
Your Marsh insurance broker will contact you to discuss the claim, and if required assist you in reporting the claim to your insurer. Please note that submitting claim details in the App does not relieve you of any responsibility to report a claim or occurrence under your insurance policy or to report an automobile accident as required by local law enforcement.
What if I have more claim information to provide?
Once claim information is submitted through the app or web portal, it cannot be altered. Please contact your Marsh insurance broker at 1 800 265 2196 or inquiry.mobile@marsh.com to report any additional claims information.
Is there a cost for the App?
The App is offered free of charge, but standard data rates and fees may apply depending on your phone plan.
Is there anything else I need to know about the App?
Features of the App may vary as not all insurer policy information is available via the App. You may access the full App terms and conditions here.
Please note the App requires access to internet and/or data.
If you encounter any issues using the MarshMobile App, please contact us at inquiry.mobile@marsh.com.